FREQUENTLY ASKED QUESTIONS

Yes. A car wash attendant will guide you onto the conveyor. Once positioned, simply place your vehicle in neutral and remove your foot from the brake.

We accept most cars, vans, and trucks.

• Soft Touch Tunnel: Up to 7’3”
• Touchless Automatics: Up to 7’0”

Dual-wheel (dually) trucks cannot be washed in automatic systems.

A touchless wash is an automatic wash that cleans your vehicle using advanced cleaning chemistry and high-pressure water—without brushes or physical contact.

Yes. Our kiosks accept both cash and major credit cards. We also have kiosks that offer easy tap pay.

• Soft Touch Tunnel (Orchard Drive):
  Monday–Saturday, 8am–6pm
• Self-Serve Bays & Touchless Automatics:
  Open 24/7 at both locations
• Free Vacuums:
  Always available

Yes. All automatic washes include dryers.

You can sign up at any wash kiosk or online through our Wash Store.

Wash Club members receive one wash per day, per vehicle.

Memberships are valid at both Rain Tunnel locations, including soft-touch and touchless washes.

No. Memberships are assigned to individual vehicles and monitored using license plate recognition (LPR) cameras.

You can update your information online through the Wash Store, or we can assist you in person at our Orchard Drive office during business hours.

Yes. Packages can be modified online through the Wash Store or in person at our Orchard Drive office during business hours.

You may cancel online through the Wash Store or visit our Orchard Drive office during business hours for assistance.